Effective Date: 19^th July, 2024

Introduction

This Privacy Policy describes how MySmartMedic ("we," "us," or "our") collects, uses, and discloses your information in connection with your use of the MySmartmedic software and application (the "App").

Information We Collect

We collect several types of information when you use the App:

• Personal Information: This includes information that can be used to identify you directly, such as your name, email address, phone number, date of birth, and home address. You may also choose to provide additional information in your profile, such as your medical history, medications, and allergies.
• Usage Data: We collect information about how you use the App, such as the features you access, the frequency of your use, and the content you view.
• Device Information: We collect information about the device you use to access the App, such as the device type, operating system, IP address, and unique device identifiers.
• Log Data: We collect server log data, such as the date and time of your access, the pages you visit, and the searches you perform.
• Chat History: If you use the in-app chatbot, we will collect the content of your chat conversations to help improve the chatbot's functionality and provide better support.

How We Use Your Information

We use the information we collect to:

• Provide and improve the App and our services.
• Facilitate communication between you and your healthcare providers.
• Send you important information about the App, including updates, security alerts, and support messages.
• Perform data analysis and research to improve the App and our services.
• Tailor advertising and marketing to you (with your consent).
• Comply with legal and regulatory requirements.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.

Sharing Your Information

We may share your information with third-party service providers who help us operate the App and provide our services. These service providers are contractually obligated to keep your information confidential and secure.
We may also share your information with your healthcare providers, but only with your consent. You will be prompted to provide your consent before any information is shared.
We will not share your information with any other third party without your consent, except as required by law or to protect the rights, property, or safety of ourselves or others.

International Data Transfers

If we transfer your personal information to countries outside of your home country, we will do so in accordance with applicable data protection laws and will implement appropriate safeguards to protect your data, such as standard contractual clauses or other legal mechanisms.

Your Rights

You have the following rights with respect to your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You can request that we delete your personal information, subject to any legal or regulatory obligations we may have to retain it.
• Opt-out: You can opt-out of receiving marketing communications from us. To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
• Data Security: We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic storage system is 100% secure, and we cannot guarantee the absolute security of your information.

Breach Notification

In the event of a data breach that may compromise your personal information, we will notify you and any relevant authorities in accordance with applicable laws and regulations.

Children's Privacy

The App is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and will notify you by email if the changes are material.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: Info@MySmartMedic.com
• Phone: +234 913 716 0837
• Address: 3rd Floor, Lanre Shittu House, Plot 1504 Cadzone BO6, Expressway, Mabushi 900108, FCT - Abuja, Nigeria